Returns & Exchanges
At Starface, we want you to love your skin and your results; if you are not completely satisfied with your purchase, we offer a 30-day return window for most products. Please note that for safety and hygiene reasons, certain skincare items must be unopened and in their original packaging to qualify for a refund.
Check Eligibility
Ensure your items are within the 30-day return window and meet our hygiene standards for resale.
Start Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Pack and Ship
Print your prepaid shipping label, securely pack your items in their original star-studded box, and drop the package off at any authorized carrier location.
Receive Refund
Once our warehouse receives and inspects your return, we will process your refund to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing